Terms & Conditions
Registered Company Information
- Registered Company: Sara C Design
- Registered in England
- Registered Address: 15a Dean Park Road, Bournemouth, Dorset, BH1 1HU
- Registered Company Number: 7999926
Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method at dispatch of the product. We use PayPals secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order.
When we have the items of your order in stock it is dispatched quickly. In the UK and for overseas orders we use Royal Mail unless instructed otherwise. We send you an email when your order has been dispatched.
We aim to despatch orders placed before 1pm, the same day (Please Note: this may differ at busy times such as sale times and Christmas). Orders received after this time will be dispatched on the next working day. Your tracking number is sent to the email address provided for the delivery address once the order has been despatched. All deliveries are made with a courier and require a signature. It may be convenient to provide a work address to ensure your order can be delivered when scheduled
- The courier delivers Monday to Friday 8am – 6pm only.
- UK customers – Orders should be with you next day
- European and Rest of World customers – order should be with you within 3-7 working days after dispatch
You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Items ordered that are in stock should be dispatched within 24 hours of the order being placed. Sara C holds limited stock and sometimes your order maybe placed in a queue to be manufactured, we will try and inform you if this is the case and when you can expect delivery.
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Sara C within seven working days of delivery. Sara C shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Sara C, promptly return any of the goods subject to any claim and any packing materials securely packaged to Sara C for examination.
- If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Sara C shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
- If the Customer establishes that any of the goods are defective Sara C shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
- In no circumstances shall the liability of Sara C to the Customer under this condition exceed the invoice value of the goods.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At Sara C we offer a 14 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.
Goods are your responsibility until they reach Sara C. Please ensure items are packaged correctly, to prevent any damage in transit.
Our return address is:
52 Chaucer Road
London E11 2RE
We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.
Sara C reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer’s statutory rights will not be affected.
This website is owned by Sara C Design Ltd, London, United Kingdom. All content including, prices, designs, logos, photographs, written and other material on our website are copyrighted to Sara C. All worldwide rights are reserved. This site and its contents may only be used for personal and non commercial use. Any reproduction in the whole or in part of our website is strictly prohibited unless written permission has been given by Sara C Design Ltd.
Sara C are proud to showcase their designs throughout the website. Please be aware that each of the various trademarks, product names, company names, fashion, accessories on the Sara C website are the property of Sara C Design Ltd.